Payment Deducted, But Registration Not Confirmed

If your payment has been deducted but your registration is not showing as confirmed, please don’t worry. This can happen due to a temporary delay between the payment gateway and our registration system.

Why This Happens

• A brief network or connectivity issue during payment processing
• Delay in confirmation from the payment gateway
• The transaction is still being processed by the bank

What You Should Do

1. Wait for Confirmation
    Please allow some time for the system to update. In most cases, the registration status is updated automatically.
2. Check Your Email
    Look for a confirmation email (including spam or promotions folders).
3. Contact Support (If Required)
    If your registration is still not confirmed after the waiting period, please write to our support team with the following details:
   • Registered full name
   • Registration ID (if available)
   • Email
   • Transaction reference number/Payment screenshot
   • Date and time of payment
   • Payment method used

Important Notes

• Do not attempt to make another payment unless advised by the support team.
• In case the payment is successful but the registration fails, the amount will either be updated against your registration or refunded as per policy.
• The refunded amount will be automatically credited back to your account within 3 working days.

Need Help?

For assistance, please contact us at supportteam@mysamay.in