Knowledge base

Refunds and other changes (5)

Inquiries related to Refunds and Race category changes

Race Category Change Policy (1)

Can I Change My Race Category?

Event Cancellation, Postponement & Force Majeure Policy (1)

What is the cancellation policy

T-Shirt Size Change Request (1)

How Do I Change My T-Shirt Size?

No post-registration change policy (1)

How Can I Edit My Registration Details?

TShirt_Size_Issues (1)

What if my T-shirt size is incorrect or unavailable?

Payment Issues (2)

Payment Issue – Registration Pending (1)

Payment Deducted, But Registration Not Confirmed

Registration Confirmation Not Received (1)

I Registered but did not receive a Confirmation Email

BIB Expo (2)

Bib_Collection_Information (1)

When and Where Can I Collect My BIB?

Proxy_Bib_Collection (1)

Can someone else collect my bib on my behalf?

Race Day (7)

All your quesries are questions related to Race day

Race_Cutoff_Times (1)

What Are the Cut-Off Times for Each Race?

Race_Day_Reporting_Time (1)

What time should I report on race day?

On_Route_Facilities (1)

What facilities are available on the route?

Race_Kit_Details (1)

What is included in the race kit?

Race_Day_Safety_Restrictions (1)

What items are prohibited on race day?

Start_and_Finish_Location of the Race (1)

Where is the start & finish point?

Baggage_Drop_Information (1)

Is baggage drop available?

Event Registration (4)

Registration process (1)

How do I register for the marathon?

Registration Refund & Transfer Policy (1)

What is the refund/transfer policy

International Participant Registration (1)

I’m From a Foreign Country. Can I Register for the Event in India?

Race_Categories_Information (1)

What Race Categories Are Available?

Race Timing, Results & Certificates (6)

Finisher Certificate Download (1)

How can I download my certificate?

Race Timing Information (1)

How does race timing work?

Race Results & Publication (1)

When and where will results be published ?

Result Discrepancies & Corrections (1)

There is an error in my result – what should I do?

DNF Results & Verification (1)

I got a DNF in my results what do I do?

Timed vs Non-Timed Events (1)

How do I know my run is a timed event or not?

MedalS, PRIZES & RECOGNITION (2)

Who will receive a finisher medal? (1)

Who will receive a finisher medal?

Prizes & Age-Category Awards (1)

Are there prizes or age-category awards?

Health, Safety & Weather (3)

Medical Support & Safety (1)

What medical support is available?

Event Changes, Weather & Emergencies (1)

What happens in case of bad weather or emergency?

Race Withdrawal Policy (1)

Can I withdraw during the race?

VOLUNTEERS (3)

Volunteer Registration (1)

How can I register as a volunteer?

Volunteer Roles & Reporting Time (1)

What will be my volunteer role and reporting time?

Volunteer Certificates & Benefits (1)

Will volunteers receive certificates or benefits?

sponsors and partners (2)

Sponsorships & Brand Partnerships (1)

How can brands sponsor or partner with the marathon?

Sponsor Branding & Visibility Benefits (1)

What branding benefits do sponsors receive?

Support & Policies (3)

Customer Support Guidelines (1)

How do I contact the support team?

Official Communication Channels (1)

What are the official communication channels?

Code of Conduct & Disqualification Policy (1)

Code of conduct & disqualification policy