I got a DNF in my results what do I do?

If your result shows DNF (Did Not Finish), it usually means that the timing system did not record a complete race for you.

Why Does a DNF Happen?

In most cases, a DNF appears due to:

• Skipping one or more timing mats on the course
• The bib or RFID timing chip not being worn correctly
• The timing chip being damaged, folded, or covered
• Missing start or finish timing data

What You Should Do

If you believe the DNF is incorrect, please follow these steps:

1. Contact the Support Team
    Write to the support team with your race details.
2. Share Supporting Evidence
   Attach supporting activity data, such as:
   • Garmin activity link (preferred)
   • Any other GPS-based run tracking data
3. Verification Process
    The timing team will review the official timing data along with the evidence shared.

Important Notes

• GPS or fitness tracker data is considered supporting evidence only.
• If timing mat data is missing and no valid supporting evidence is provided, the DNF result will remain unchanged.
• Participants with DNF results are not eligible for winner positions or prizes, even if the race distance appears completed on a personal device.
• The final decision after verification by the Event Organizers and timing officials will be final and binding.

Need Help?

Please contact supportteam@mysamay.in with your bib number, race category, and supporting evidence for assistance.